Delivery & Returns Procedure

Once your corporate logo is approved, our standard lead times are 7 – 10 working days from receipt of an official order. Please let us know if you require your order sooner as we can offer an emergency service within 24 - 48 hours.

For high volume bulk orders then a delivery lead time will be agreed at the point of order.

If you order per wearer then we will send your order in person-packs with the wearer’s name clearly marked on the package – this will ensure that you can easily distribute your consignment with the minimum of handling. There is no additional cost for the person packing.
Otherwise, your order will be packed by size by garment.

We use national couriers to distribute all of our deliveries which normally guarantee next working day delivery. All deliveries will require a signature from the consignee and if nobody is available to sign for the goods then a card will be left with the couriers phone number on to arrange a suitable time for re-delivery or collection from the local courier depot.
If there is no response on the second attempted delivery then the goods will be returned to us. In this event we would pass on any return and re-delivery carriage costs to the consignee.
All clothing is packed in clear plastic bags and then in either heavy gauge delivery bags or cardboard boxes. You should therefore receive your order in perfect condition. If not then please follow the Returns Procedure below.

Should there be any shortages on any orders then these will be highlighted on the accompanying paperwork.
Carriage is charged at cost but is free of charge on orders over £250 (excl. VAT).
For orders under £250, carriage will be charged at £9.95 plus VAT within Mainland UK. For deliveries outside of Mainland UK please call us.


Returns Procedure

If, in the unlikely event that any of the goods are damaged in transit or there is a quality issue with any item, then you must return these items to the address below.

If any items are ordered incorrectly or the incorrect size is ordered then it is the responsibility of the consignee to return the items at their cost. Embroidered or heat sealed items cannot be returned unless there is a fault with the item.

If the return is due to a manufacturing fault or an incorrect size being sent then it is our responsibility to meet any return and replacement costs.
Any ill-fitting non-embroidered items MUST be returned in the original packing and in AS-NEW, UNWORN condition. Any items returned for exchange which are not in as-new, re-saleable condition will be returned and no credit or exchange will be issued.